Customer service is vital for a successful business. Companies that provide first-rate customer service are those who make it to the top, expand and last the longest. We view the following three companies as three of the best when it comes to top-notch customer service. All three of these companies were also rated in Zogby Analytics’ and MSN’s ‘seventh annual customer service survey’ as the top 10 companies accredited with excellent customer service.
Trader Joe’s currently has 400 small stores that have 5% of a typical grocery store’s inventory, but is rated as one of the 10 businesses with outstanding customer service. The reason being is there attention to the customer. Trader Joe’s caters to the community it is located in, and will stock its store according to the communities requests. Trader Joe’s uses a lot of private-label items at unbeatable prices. In addition to their dedication to allergies, acknowledged for putting allergy labels on products before they were required to.
Amazon has been accommodating customers since it first opened in 1995. Amazon is known for exceptional e-customer service that will complete refunds if service is sub-par and no-hassle returns. In addition to Amazon’s option for free-shipping on orders. In 2013, Amazon hired 7,000 new employees and 2,000 of them were hired solely to work in customer service. It is clear that customer service has played a large role in making Amazon the leading online retailer in the world today.
Marriott International’s attention to detail has played a large role in this company’s success. Marriott has a strong emphasis on company culture, which has created a standard for hiring friendly people who genuinely care about their guests. Marriott International is praised for their treatment of returning customers and their amazing loyalty program. Their loyalty program is known as one of the best Hotel Rewards Programs awarded by Us News & World Report’s.
The operational efficiency of these customer service oriented companies has led them to acknowledgment as a top company.